The system automatically analyzes the entered website on three levels: technical infrastructure (domain age, SSL certificate, DNS), page content (legal information, payment methods, prices), and external intelligence (Google Safe Browsing, VirusTotal, IPQualityScore, user reports). Each check produces a score, and the weighted average of these scores determines the traffic light rating.

No. The green light indicates that the system has not detected any critical issues, but it does not constitute a certification. We always recommend verifying the seller's information and using payment methods that offer protection (credit card, PayPal).

If you paid by bank transfer, contact your bank immediately to try to reverse the transaction. If you paid by credit card, you can request a chargeback. If you paid via PayPal, initiate the dispute process. In any case, file a report with the appropriate authorities and contact us for assistance at 06 451 0914 or through our website.

Yes, please use the "Report a Site" section to send us the URL of the suspicious site along with a brief description. Reports are reviewed by our team and contribute to the system's database.

The results of the analyses are cached for 24 hours. The blacklists and whitelists are updated weekly from external sources and in real time based on confirmed reports.

Shutting down fake shops is complicated by the fact that operators are constantly creating new domains. When a site is reported and blocked, another one pops up under a different name. If the site is hosted abroad, Italian authorities often have difficulty taking action. That’s why prevention—that is, checking before you buy—remains the most effective defense.

ShopSicuro compares the insurance website you enter with IVASS’s official lists: regulated companies, intermediaries registered with the RUI, and reported non-compliant websites. If the domain appears on the IVASS blacklist, it means that the Authority has already ordered it to be taken down for selling fake policies. The tool also performs a comprehensive technical analysis of the website. You can use it on the Insurance Verification page.

Clausola Sicura is ShopSicuro’s tool that automatically analyzes an e-commerce site’s terms of sale, looking for clauses that may be unfair under the Consumer Code. It checks 10 parameters, including the right of withdrawal (minimum 14 days), the legal warranty (24 months), the applicable jurisdiction, the refund policy, and the presence of the seller’s contact information. You can use it on the Clausola Sicura page.

No. The analysis is automated and based on text patterns. It can detect clearly unfair terms or the absence of required information, but it does not replace a professional’s assessment. For in-depth advice, please contact our team.

NumeroSicuro is a ShopSicuro tool that lets you check whether a phone number is associated with scams, spam, or aggressive telemarketing. The system cross-references data from the international IPQualityScore (IPQS) database with reports submitted by the user community, providing information on the type of line (landline, mobile, VoIP), the carrier, the country of origin, and a risk level. You can use it on the NumeroSicuro page.

Not necessarily. The absence of reports means that no user has reported it yet and that the IPQS database has not classified it as risky, but it does not guarantee that it is legitimate. Scammers frequently change their numbers. As a general rule, never provide personal or banking information over the phone to unverified individuals, and do not call back unknown numbers, especially if they are from abroad.

After checking a number on NumeroSicuro, you'll find a reporting form right in the search results. You can specify the type of call you received (spam, scam, telemarketing, phishing) and add a description. Reports are reviewed by our team, and once confirmed, they are added to the database to help protect other users.

Yes, ShopSicuro is available as a free extension for Chrome, Firefox, and Edge. It allows you to verify a website with a single click and, starting with version 2.0, also analyze a suspicious email opened in webmail. Email verification occurs locally in the browser and displays a simple result: green, yellow, or red, with practical indicators to check. You can download it from the dedicated page .

The Anti-Scam Quiz consists of 10 multiple-choice questions about online scams. You have 3 minutes to complete it. Upon completion, you will receive a digital certificate indicating your level of knowledge (Expert, Cautious, In Training, or At Risk) and a unique certification code.

Yes, you can integrate a ShopSicuro verification badge into your e-commerce site using a simple HTML code. The badge shows your customers the site's reliability score in real time. Visit the Widget page for instructions and the code to copy.

ShopSicuro does not ask for financial contributions. You can support us through institutional sponsorship, technical partnerships, promotion on your channels, reporting suspicious sites, or integrating the widget into your website. Visit the "Support the Project" page for more information.

Yes. The Safe Travels section helps you check vacation rental, hotel, B&B, car rental, travel package, and ticket websites before paying deposits or entering personal information. The system uses technical analysis of the sites, community reports, and the public blacklist. The results are no substitute for common sense: always check legal information, contact information, cancellation policies, and payment methods.